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IT Infrastructure Technician

Reporting to: IT Infrastructure Lead

We are looking for a motivated individual who is passionate about IT to resolve first line IT issues for end users. You'll be flexible and have the ability to work on your own and as part of a team.    

Key responsibilities include: 

  • Working as part of the Service Desk Team receiving and resolving support requests
  • Trouble shooting incidents and requests, taking ownership to resolve them 
  • Assist with the installation of new hardware and software, helping train colleagues on its use
  • Test and evaluate products and services
  • Liaise with suppliers when required

Key skills and experience required:

  • Understanding of basic networking including TCP/IP, firewalls and enterprise level antivirus.  
  • Experience of Microsoft tools and troubleshooting and configuration of Win 7 and Win 10 operating systems, Active Directory, MS Office 365, DHCP and DNS
  • Practical experience of working with Win Server 2012 and Windows Terminal Server 2008
  • A working knowledge of unified software communications would be beneficial
  • Knowledge of mobile devices (mobiles phones, tablets etc) 
  • Excellent problem solving and organisational skills
  • Excellent time management skills
  • The ability to multi task
  • Excellent communication skills

    

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