Servicing, Maintenance and Installation

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Ashford Borough Council


Ashford, Kent

Number of properties

4526 domestic properties and 9 commercial sheltered schemes

We carry out the servicing, maintenance and installations for domestic and commercial gas, oil, solid fuel, electrical and renewable energy systems. We also check, repair and replace smoke alarms and CO detectors and provide energy efficiency advice to residents.

As part of this contract we have completed a number of installation projects including:

The installation of 28 air source heat pumps into one bedroom bungalows housing vulnerable residents. The new air source appliances replaced inefficient electric storage heaters, significantly reducing heating costs.

We completed a trial in 30 properties of a new to the UK market, low maintenance boiler from Intergas. The boilers have just 12 components and four moving parts resulting in no breakdowns reported associated with the boiler. Other benefits included: 

  • Simple controls for residents 
  • First aid kit of spares for engineers to speedily fix any issues
  • Remote monitoring enabling early warnings for breakdowns

We are now installing only these boilers for Ashford’s replacement programme.

Resident Log-in Client Log-in



We are currently experiencing some technical issues with some of our client specific non-geographic numbers. This has been raised to our service provider who are actively working on a resolution for us.


Please contact us on 0808 196 1212 or 0208 763 5333 if you are unable to get through to us our usual free-phone number 0800 953 1229 where one of our customer service administrators will be able to help you with your query.


We apologise for any inconvenience this may cause you.