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Customer Service Administrator

Reporting to: Call Centre Manager

Job Overview:

To handle incoming calls with a high level of customer service allocating and rescheduling engineers as necessary. To maintain a good level of incoming or outgoing calls.

Key Responsibilities:

  • To promptly answer incoming calls in an enthusiastic, courteous and efficient manner. 
  • To book or reschedule appointments by way of allocation the correct engineer.
  • Identify customers’ requirements and deal with these or divert the call to the correct person.
  • Resolve queries. 
  • Be clear in communicating information to customers and colleagues.
  • Assist with other admin tasks in between calls  

Key attributes:

  • Good keyboard skills and basic knowledge of Windows software especially Outlook. 
  • Excellent written and verbal communication.
  • Positive attitude.
  • Ability to handle work load in a pressurised environment.
  • Highly motivated and enthusiastic.
  • Excellent customer service and communication skills.

We are an Equal Opportunities Employer.

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